Policy Overview
- Each organizer must provide a clear and explicit refund policy in the contract and the event requirements file for display on the event page for buyers.
- Ticket Souq is a ticketing platform only and is not responsible for refunding ticket money to buyers except in specific and clear cases specified by the organizer.
- When requesting a refund, Ticket Souq retains a fee for the operational costs of the ticket sales process, meaning that only the ticket price will be refunded to the buyer.
Refund Requests
- The organizer must exclusively make Refund requests. The buyer contacts the organizer, collects the data, and sends it to Ticket Souq to start the refund process.
- Refunds are processed using the original payment method used at the time of purchase.
- For any postponement or cancellation of the event, the organizer requests a refund of the ticket money to the buyers. The request is processed within 48 hours, and the money reaches the buyers within 14 working days.
- Ticket Souq reserves the right to obtain a percentage or a certain amount in the event of event cancellation to cover the operational costs of creating the event on our platform.
Special Cases Approved by Ticket Souq for Refunds:
- Only in the event of an error from Ticket Souq in issuing the ticket (name, number, image, date, or seat) and the buyer's desire to refund the ticket instead of issuing a new ticket.
- By signing the contract, you acknowledge and agree to Ticket Souq’s refund policy and commit to it for the success of the event ticket sales process and the customer's satisfaction.
Additional Notes
- Ticket Souq is not responsible for lost, stolen, damaged, or destroyed tickets.
- Refunds are not available for changes in buyer plans or circumstances.
- Refunds are not available for events that have not been canceled or postponed.
This Ticket Souq Event Cancellation Policy (the "Policy") applies to all ticket purchases made through the Ticket Souq platform (the "Platform"). Ticket Souq is a ticketing platform that connects event organizers ("Organizers") with ticket buyers ("Buyers"). As a platform, Ticket Souq does not directly organize events and is not responsible for any organizers' refund policies.
If an event is canceled, the organizer must promptly inform Ticket Souq to initiate the buyers' refund process.
Buyers will receive a full refund of the ticket price, excluding the operational fee retained by Ticket Souq.
Refunds will be processed using the original payment method within 14 working days from the notification of the event cancellation.
Ticket Souq reserves the right to obtain a percentage or a certain amount in the event of event cancellation to cover the operational costs of creating the event on our platform.
Postponement or Rescheduling:
In case of event postponement, the organizer must decide the refund policy, which may include offering a full or partial refund or allowing the ticket to be used for the rescheduled event.
Buyers should be notified about the new date and allowed to request a refund if they cannot attend the rescheduled event.
Organizer Responsibilities:
Organizers must clearly state their cancellation policy on the event page to ensure transparency with buyers.
Receive buyer cancellation requests and forward them to Ticket Souq to initiate the refund process.
Ticket Souq advises organizers to communicate any changes or cancellations to buyers promptly and efficiently.