Ticket Souq Refund & Cancellation Policy
Event Organizer's Refund Policy
Policy Overview
- Each organizer must provide a clear and explicit refund policy in the contract and the event requirements file for display on the event page for buyers.
- Ticket Souq is a ticketing platform only and is not responsible for refunding ticket money to buyers except in specific and clear cases specified by the organizer.
- When requesting a refund, Ticket Souq retains a fee for the operational costs of the ticket sales process, meaning that only the ticket price will be refunded to the buyer.
Refund Requests
- The organizer must exclusively make Refund requests. The buyer contacts the organizer, collects the data, and sends it to Ticket Souq to start the refund process.
- Refunds are processed using the original payment method used at the time of purchase.
- For any postponement or cancellation of the event, the organizer requests a refund of the ticket money to the buyers. The request is processed within 48 hours, and the money reaches the buyers within 14 working days.
- Ticket Souq reserves the right to obtain a percentage or a certain amount in the event of event cancellation to cover the operational costs of creating the event on our platform.
Special Cases Approved by Ticket Souq for Refunds:
- Only in the event of an error from Ticket Souq in issuing the ticket (name, number, image, date, or seat) and the buyer's desire to refund the ticket instead of issuing a new ticket.
- By signing the contract, you acknowledge and agree to Ticket Souq’s refund policy and commit to it for the success of the event ticket sales process and the customer's satisfaction.
Additional Notes
- Ticket Souq is not responsible for lost, stolen, damaged, or destroyed tickets.
- Refunds are not available for changes in buyer plans or circumstances.
- Refunds are not available for events that have not been canceled or postponed.
Refund Policy for Attendees
This Ticket Souq Event Refund Policy (the "Policy") applies to all ticket purchases made through the Ticket Souq platform (the "Platform"). Ticket Souq is a ticketing platform that connects event organizers ("Organizers") with ticket buyers ("Buyers"). As a platform, Ticket Souq does not directly organize events and is not responsible for any organisers' refund policies.
1. Ticket Purchase
Authorized Purchase: Tickets for this event can only be purchased through our official ticketing platform, Ticket Souq. Tickets purchased through any other website or platform are not valid, and the event organizer is not responsible for any issues arising from unauthorized purchases. Tickets will be delivered electronically (e-tickets); no physical tickets will be mailed.
2. Ticket Validity
Tickets are only valid for the specific event, date, and seat location indicated on the ticket. The seat may not be changed. Tickets cannot be resold or transferred without authorization from the event organizer.
3. Refunds and Exchanges:
Ticket purchases are generally final and non-refundable. Refunds may be available at the sole discretion of the Organizer, and Refunds are subject to service and handling fees. Ticket Souq will only issue refunds if explicitly authorized by the Organizer for a particular event.
4. Organizer's Refund Policy:
Refunds by Organizer:
- Event Cancellation: The Buyer will receive a full refund if the Organizer cancels the event.
- Event Postponement: If the event is postponed, the Organizer will determine the refund policy, which may include offering a full or partial refund or the option to retain the ticket for the rescheduled event date.
- At Ticket Souq, we advise you to always check the refund policy for each event on the event page to ensure you understand all the details and protect your rights.
5. Process for Requesting a Refund
If an Organizer offers a refund, Buyers should contact the Organizer directly to request it. Ticket Souq will facilitate communication between the Buyer and Organizer but will not be involved in decision-making.
If an organizer offers a refund, you can request it by contacting them directly with the following information:
- Order number
- Email address
- Full name
- Phone number
6. Organizer Responsibility
Organizers are solely responsible for establishing their refund policies for their events. Ticket Souq encourages Organizers to outline their refund policy on the event listing page.
7. Ticket Souq's Role
Ticket Souq acts as a platform to connect Buyers and Organizers. Ticket Souq is not responsible for any refunds and has no authority to issue refunds on behalf of Organizers.
8. Dispute Resolution
In the event of a dispute between a Buyer and an Organizer regarding a refund, Ticket Souq encourages both parties to communicate directly to resolve the issue. Ticket Souq is not obligated to mediate and has no authority to make binding refund decisions.
9. Updates to the Policy
Ticket Souq reserves the right to update this Policy at any time. The revised Policy will be posted on the Platform. By using the Ticket Souq platform, Buyers agree to be bound by the terms of this Policy.
10. Additional Refund Information
1. Refund Method:
- If you are a Consumer and receive a refund for your ticket, you will discard it and not use it (or any copy of it) to attend the event. Violation of this is considered fraud and will lead to legal action against the violator.
2. Non-Refundable Circumstances:
3. Non-Justifiable Reasons for Refund:
This Ticket Souq Event Cancellation Policy (the "Policy") applies to all ticket purchases made through the Ticket Souq platform (the "Platform"). Ticket Souq is a ticketing platform that connects event organizers ("Organizers") with ticket buyers ("Buyers"). As a platform, Ticket Souq does not directly organize events and is not responsible for any organizers' refund policies.
If an event is canceled, the organizer must promptly inform Ticket Souq to initiate the buyers' refund process.
Buyers will receive a full refund of the ticket price, excluding the operational fee retained by Ticket Souq.
Refunds will be processed using the original payment method within 14 working days from the notification of the event cancellation.
Ticket Souq reserves the right to obtain a percentage or a certain amount in the event of event cancellation to cover the operational costs of creating the event on our platform.
Postponement or Rescheduling:
In case of event postponement, the organizer must decide the refund policy, which may include offering a full or partial refund or allowing the ticket to be used for the rescheduled event.
Buyers should be notified about the new date and allowed to request a refund if they cannot attend the rescheduled event.
Organizer Responsibilities:
Organizers must clearly state their cancellation policy on the event page to ensure transparency with buyers.
Receive buyer cancellation requests and forward them to Ticket Souq to initiate the refund process.
Ticket Souq advises organizers to communicate any changes or cancellations to buyers promptly and efficiently.